Privacy and Confidentiality

Welcome to the neobuds.com website (the “Site”) operated by Neobuds Pvt. Ltd. We prioritize your privacy and are committed to safeguarding your personal information. Please take a moment to review our Privacy Policy for a better understanding of how we collect, use, and protect your data.

Privacy Policy

This Privacy Policy outlines the procedures governing the collection, usage, and, under certain conditions, disclosure of your personal information. Additionally, it elucidates the security measures implemented to protect your data and provides insights into your options concerning the collection and use of your personal information. By visiting the Site directly or through another site, you agree to adhere to the practices outlined in this Policy.

Data protection is founded on trust, and we respect the importance of your privacy. We only utilize your name and related information as per the guidelines articulated in this Privacy Policy. Information is gathered only when necessary and relevant to our interactions with you. We retain your data only for the duration mandated by law or as necessary for the intended purposes. Once retention ceases to serve the initial purposes, or when no longer legally or operationally required, we will promptly discard or anonymize your personal data.

You can explore the Site anonymously without divulging personal details. Your identity remains undisclosed during site visits unless you create an account and log in with your username and password.

Data Collection:

For Buyers:

  • Identity data: Name, gender, profile picture, date of birth
  • Contact data: Billing and delivery addresses, email address, phone numbers, Cities(important)
  • Billing account information: Bank and credit card details
  • Transaction records/data: Order and payment details, user clicks
  • Technical data: IP address, login data, device information, etc.
  • Profile data: Username, password, account settings, orders, preferences
  • Usage data: Information on Site usage, products, and services
  • Marketing and communications data: Preferences, communication history
  • Additional information: Required for due diligence and identity verification

How We Use the Information:

For Buyers: We use the provided information to:

  • Process product orders
  • Update on product delivery.
  • Offer customer support.
  • Verify and conduct payment transactions.
  • Facilitate Site usage.
  • Respond to queries, feedback, claims.
  • Provide relevant information and marketing.
  • Ascertain identity for fraud detection.
  • Produce statistics, research, and internal reporting.
  • Conduct surveys and analyze trends for product and service development.

Other Uses of Your Personal Information: We may employ your data for opinion and market research, ensuring anonymity for statistical purposes. Participation in surveys or polls is optional, and your email is only required for competition entry.

Cookies: Cookies, web beacons, and similar technologies may be used for Site functionality. While the acceptance of cookies is not mandatory, certain cookies are essential for core functionality. Cookie preferences can be managed through browser settings.

Security: We employ technical and security measures to prevent unauthorized access or loss of data. While no method is entirely secure, we continually enhance security measures to protect your information.

This Privacy Policy offers insight into your rights and our commitment to safeguarding your privacy. If you have concerns about your data, you have the right to request access, correction, or deletion, subject to applicable laws. Additionally, you can opt-out of certain uses of your data.

Thank you for entrusting us with your data. We are dedicated to maintaining the highest standards of privacy protection.

[For further assistance, please contact care@neobuds.com]